Support

You can contact me in the Contact section if you require any help with Talking
Time Keeper. However, take a quick look in this section to see if your
question can be answered right now.

Frequently Asked Questions

Question: When I open certain TTK windows, the writing seems misplaced and runs
off the window so I can't see all of it. What's going on?
Answer: This is a common problem with graphics based dialog box applications.
It happens when you have special screen settings. There's no elegant way
to fix this problem unfortunately, it's just one of those Windows peculiarities.
However, you can fix it by altering your screen settings. Just right click
on your desktop background and go to Properties. Then select 'Settings',
then 'Advanced'. Now change the DPI to 96. This will change your screen
in various ways including reducing the size of the font back to normal.
If you still want a large font, you can set it separately by going to
the 'Appearance' tab (on the same window as the 'Settings' tab). I'm planning
to improve the way TTK handles this problem in the near future however,
so keep a look out for updates if this solution isn't satisfactory.
Question: I press the Synchronise button, but the time adjustment is incorrect.
It's a few hours out. Why is this?
Answer: This is very probably down to your PC having the wrong Time Zone setting.
To correct this, just double click the left mouse button on the Windows
clock in the System Tray on the Task Bar (usually in the far bottom right
of your Desktop screen). Now select the Time Zone tab, and then select
the Time Zone to match where you live.
Question: How do I build my own voice?
Answer: You will have a shortcut to the Talking Time Keeper Voice Builder on you
desktop. Alternatively you can select it via the Start button on the Windows
Task Bar, select Programs, then Talking Time Keeper, then Voice Builder.
Select it, then just follow the instructions from there. Once built, your
voice will automatically appear in the preferences window of TTK.
Question: I've forgotten, how do I get the main window to appear?
Answer: On your Windows Task Bar you'll find a Talking Time Keeper icon (shown
below) in the System Tray. Just right click on this and your main menu
will appear. Select Help from the main window for more information.
Question: I'm having trouble recording a voice. What could be wrong?

Answer: If your TTK Voice builder is having trouble with recording, first check
the microphone is correctly plugged in and switched on. Otherwise the
most likely problem is the sound card. First check that it is installed
correctly. If you're still having problems it may be that you have quite
an old sound card. Old sound cards may not be able to handle recording
at good quality frequencies. Sound cards today can be bought for very
little cost and easily installed, and will almost certainly be able to
handle the recording demands required by the TTK Voice Builder (for reference
the recording settings for TTK Voice Builder are set to 16bit, 48KHz).
Question: My voice is being recorded just fine, but it's quite poor quality, there's
a hissing noise in the background all the time. What can I do?
Answer: This is most likely due to your hardware. Good quality microphones can
be bought quite cheaply these days, so if you're using a very cheap PC
mic for example, you may find it worth while buying a new one. However,
if you think your microphone should be up to the job, then check to see
if your sound card is integrated into the mother board. If it is you may
want to buy a new sound card (which are also very cheap these days), as
integrated sound cards are known to have problems with recording quality.
This is due to the motherboard causing audible interference because it's
circuitry is so close by.